Oven Cleaning Belsize Park Terms and Conditions

These Terms and Conditions set out the basis on which Oven Cleaning Belsize Park provides professional domestic and commercial oven and appliance cleaning services in Belsize Park and surrounding areas. By booking a service with us you agree to be bound by these Terms and Conditions, which form a contract between you and Oven Cleaning Belsize Park.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation booking the services.

Company means Oven Cleaning Belsize Park, the provider of the services.

Services means the oven cleaning and related cleaning services provided by the Company as agreed with the Customer.

Property means the premises where the services are to be carried out.

Technician means the operative or contractor appointed by the Company to carry out the services.

2. Scope of Services

The Company provides professional oven cleaning and related appliance cleaning services, which may include cleaning of single ovens, double ovens, range cookers, hobs, extractors, and selected kitchen appliances as agreed at the time of booking.

The exact scope of work for each visit will be agreed with the Customer in advance, based on the information provided by the Customer when booking. The Customer is responsible for ensuring that the description of the appliances and the condition of the Property is accurate.

The Company reserves the right to adjust the quoted price or decline to perform some or all of the services if the information provided is materially inaccurate, if the condition of the appliance or Property presents a health and safety risk, or if the work required differs significantly from the description given at the time of booking.

3. Booking Process

Bookings for services may be made by the Customer through the Company’s accepted communication methods. By placing a booking, the Customer confirms that they are legally capable of entering into a binding contract and that they are either the owner of the Property or authorised by the owner or occupier to arrange the services.

When a booking is made, the Company will provide a confirmation of the appointment date, approximate arrival time window, the services requested, and the price or pricing basis. A booking is not considered accepted until the Company has provided such confirmation.

The Customer must provide accurate details of the Property address, access arrangements, parking availability, and any special requirements. Inaccurate or incomplete information may result in delays, additional charges, or cancellation of the appointment.

The Company will use reasonable efforts to attend on the agreed date and within the agreed time window. However, all times are estimates and cannot be guaranteed. The Company is not liable for any loss arising from delay or rescheduling of appointments, but will notify the Customer as soon as reasonably practicable if changes are required.

4. Customer Obligations and Access

The Customer must ensure that the Technician has safe and unobstructed access to the Property and to the appliances that are to be cleaned. The Customer must provide adequate lighting, hot water, and electricity at the Property for the duration of the visit.

All personal items, kitchenware, and removable contents inside ovens and appliances should be removed before the Technician arrives. The Customer should also ensure that the oven and other appliances are switched off and cool enough to work on.

If parking permits, visitor permits, or paid parking is required, the Customer is responsible for providing adequate permits or covering any parking charges incurred by the Technician in attending the Property. These charges may be added to the invoice.

If the Technician is unable to gain access to the Property at the scheduled time, or if the visit cannot proceed due to the Customer’s failure to meet the obligations above, the Company reserves the right to charge a call-out fee or treat the appointment as cancelled by the Customer, subject to the cancellation terms set out below.

5. Pricing and Quotations

Prices are normally quoted per appliance or per job and take into account the type and size of the appliance and the location of the Property. Any quotation given is based on the information provided by the Customer and is valid for a limited period as stated by the Company.

The Company reserves the right to revise the price if the information provided is incorrect or incomplete, if additional work is requested by the Customer on site, or if access or parking conditions differ from what was described at the time of booking.

All prices are stated in pounds sterling and are inclusive or exclusive of any applicable taxes as clearly indicated by the Company. Any additional charges, including congestion charges, tolls, or parking fees, will be added to the final invoice where applicable.

6. Payments

Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, payment is due immediately upon completion of the services at the Property.

The Company accepts payment by the methods it makes available, which may include cashless options such as card or bank transfer. The Customer must ensure that funds are available and that any card used is valid and authorised.

For commercial Customers or repeat bookings, the Company may agree to invoice the Customer with a specified payment term. If payment is not received within the agreed term, the Company reserves the right to charge interest on the overdue amount and to recover any reasonable costs incurred in recovering the debt.

The Company retains ownership of all cleaning materials and equipment and reserves the right to suspend further services if outstanding payments remain unpaid.

7. Cancellations, Rescheduling and Call-Out Fees

The Customer may cancel or reschedule an appointment by giving notice to the Company. Specific notice periods and any charges applicable will be communicated at the time of booking.

If the Customer cancels or reschedules the appointment without sufficient notice, the Company may charge a cancellation fee or call-out fee to cover costs incurred, including travel time and loss of the booking slot.

If the Technician is unable to gain access to the Property, or the work cannot proceed due to the Customer’s failure to meet their obligations, the Company may treat the appointment as cancelled by the Customer and apply the relevant cancellation or call-out fee.

The Company reserves the right to cancel or reschedule an appointment due to circumstances beyond its control, including but not limited to illness, vehicle breakdown, extreme weather, or safety concerns at the Property. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer a new appointment time. The Company will not be liable for any loss or costs incurred by the Customer as a result of such cancellation or rescheduling.

8. Health, Safety and Property Condition

The Company and its Technicians work in accordance with applicable health and safety standards. The Technician may refuse to carry out or may suspend the services if, in their reasonable opinion, the Property or any appliance presents a health, safety, or environmental risk.

The Customer must inform the Company in advance of any known hazards at the Property, including broken glass, sharp edges, defective appliances, infestations, hazardous substances, or structural issues.

The Company is not responsible for existing damage to appliances, units, worktops, tiles, flooring, or other surfaces. While the Technician will exercise reasonable care, some cleaning processes may reveal wear, defects, or discolouration that were previously hidden by dirt or grease. The Company will not be liable for such pre-existing conditions being revealed.

The Customer must ensure that any appliances to be cleaned are in a suitable condition for cleaning and are connected, where appropriate, to power supplies that meet relevant safety standards.

9. Waste Disposal and Environmental Regulations

During the provision of services, the Company may generate waste including used cleaning materials, removed oven components packaging, and loosened grease and debris.

The Company will comply with applicable UK waste and environmental regulations. Routine waste generated as part of the cleaning process will normally be collected and disposed of by the Technician in accordance with good practice, unless otherwise agreed with the Customer.

If the services generate significant or unusual quantities of waste, or if specific disposal requirements apply, the Customer may be responsible for associated disposal costs. The Company will discuss such charges with the Customer where reasonably practicable before proceeding.

The Customer must not request the Technician to dispose of hazardous waste, controlled waste, or materials subject to special regulation, unless there is a specific written agreement in place. The Company may refuse to handle such materials if they fall outside the normal scope of oven cleaning services.

10. Damage, Liability and Insurance

The Company will exercise reasonable skill and care in providing the services. If the Customer believes that the Company has caused damage to the Property or an appliance, the Customer must notify the Company as soon as reasonably practicable, and in any event within 48 hours of the services being carried out, providing details and, where possible, photographs.

The Company’s liability for any loss or damage arising from the services is limited to the cost of repair or replacement of the specific item or area affected, up to a maximum amount per incident as covered by the Company’s relevant insurance policies. The Company may, at its discretion, arrange for repair, replacement, or a refund of the price paid for the specific service affected.

The Company will not be liable for consequential, indirect, or economic losses, including but not limited to loss of profit, loss of use, or loss of enjoyment, arising from the provision of the services or any delay or failure to provide them.

Nothing in these Terms and Conditions limits or excludes any liability which cannot be limited or excluded under applicable UK law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

11. Warranty and Service Quality

The Company aims to deliver a high standard of oven cleaning. If the Customer is not satisfied with the quality of the services, they must notify the Company promptly, and in any event within 24 hours of completion, explaining the nature of the concern.

Where a legitimate concern about service quality is raised within the specified time and is attributable to the Company, the Company will arrange, at its discretion, a return visit to rectify the issue or provide a partial refund. This service quality commitment does not apply where the issue arises from misuse of the appliance, subsequent soiling, or factors outside the Company’s control.

12. Use of Appliances After Cleaning

Following cleaning, some appliances may require a short period before they can be used safely and effectively, for example to ensure that all cleaning residues have been removed and that parts have been correctly refitted.

The Technician will provide general guidance on safe use after cleaning. It is the Customer’s responsibility to follow the appliance manufacturer’s instructions, to ventilate the area as required, and to ensure that any removable parts are fully dry and correctly located before use.

The Company is not responsible for damage or injury caused by failure to follow aftercare advice or manufacturer instructions.

13. Force Majeure

The Company will not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to acts of God, extreme weather, fire, flood, pandemic, strike, industrial dispute, transport disruption, or failure of utilities.

14. Privacy and Data Protection

The Company will collect and process personal data relating to Customers for the purpose of administering bookings, providing services, managing payments, and handling enquiries or complaints.

The Company will treat personal data in accordance with applicable UK data protection laws and will take reasonable steps to protect it against unauthorised access or misuse. Personal data will not be sold to third parties. It may be shared with service providers where necessary to deliver the services, subject to appropriate safeguards.

15. Changes to Terms and Conditions

The Company may update these Terms and Conditions from time to time to reflect changes in law, regulation, or business practices. The most current version will apply to new bookings at the time they are made.

For ongoing or recurring services, the Company will notify Customers of any significant changes and will give reasonable notice where possible. Continued use of the services after such notice will constitute acceptance of the updated Terms and Conditions.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that if the Customer is a consumer resident elsewhere in the United Kingdom they may also bring proceedings in their local courts where this is permitted by law.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any waiver of rights by the Company must be in writing and shall not be deemed a waiver of any subsequent breach.

These Terms and Conditions, together with any written confirmation of booking or service description provided by the Company, constitute the entire agreement between the parties in relation to the services and supersede any previous understandings or arrangements.

By booking oven cleaning or related services with Oven Cleaning Belsize Park, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.